Privacy Policy

1. Introduction

77hp is committed to protecting the privacy and personal data of every player who uses our platform. We understand that when you share your information with us, you are placing trust in 77hp — and we take that responsibility seriously. This Policy applies to all personal data collected through the 77hp website, mobile browser experience, customer support channels, and any other touchpoints associated with the 77hp platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 77hp. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

If you have questions about how 77hp handles your personal data, or if you wish to exercise any of your rights under applicable data protection law, please contact our Data Privacy Officer using the details provided in Section 12 of this Policy.

2. Personal Data We Collect

77hp collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:

We collect personal data directly from you when you register an account, make a deposit or withdrawal, contact our support team, or interact with the platform. We may also collect certain technical data automatically through cookies and similar tracking technologies, as described in Section 6.

77hp does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political opinions.

3. How We Use Your Personal Data

77hp uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 77hp player account, including verifying your identity and age in compliance with Philippine gaming regulations.
• Service Delivery: To provide access to games, process bets, credit winnings, and deliver all features of the 77hp platform.
• Financial Transactions: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment methods, and to maintain accurate financial records.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR compliance obligations, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the platform and its users.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit and loss limits, and administer self-exclusion requests in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Marketing and Promotions: To send you relevant promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 77hp platform.
• Legal Proceedings: To establish, exercise, or defend legal claims arising from your use of the platform.

4. Legal Basis for Processing

77hp processes your personal data on the following legal bases, as recognized under the Data Privacy Act of 2012 and applicable Philippine data protection regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your 77hp account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML obligations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fraud-free gaming platform, improving our services, and communicating relevant offers to players — provided these interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing — such as for certain marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

77hp does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, for the purpose of processing your financial transactions.
• Game Providers: Third-party game software providers whose titles are available on the 77hp platform, to the extent necessary to deliver game functionality and maintain game integrity.
• Identity Verification Services: KYC and AML compliance service providers who assist us in verifying player identities and screening against sanctions lists.
• Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and platform technology partners who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission of the Philippines, law enforcement agencies, and other government bodies, where we are legally required to disclose information.
• Professional Advisors: Legal counsel, auditors, and other professional advisors, where necessary for the conduct of our business.

All third parties with whom 77hp shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

77hp uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the 77hp website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies, authentication tokens, and security cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and whether you have acknowledged certain notices on the platform.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the 77hp platform, including which pages are visited most frequently and how users navigate between sections. This data helps us improve the platform experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only placed where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 77hp platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.

7. Data Retention

77hp retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, 77hp applies the following retention periods:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine financial regulations.
• Gaming Activity Records: Retained for a minimum of three (3) years from the date of the activity, for dispute resolution and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent or opt out of marketing communications, after which your preference to opt out is retained indefinitely to ensure we do not contact you again.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with 77hp's data disposal procedures.

8. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 77hp:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected, processed, and used — which is the primary purpose of this Policy.
• Right of Access: You have the right to request a copy of the personal data that 77hp holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that 77hp has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please contact our Data Privacy Officer at the details provided in Section 12. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

9. Data Security

77hp implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:

• Encryption: All data transmitted between your device and the 77hp platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to 77hp personnel and authorized third parties who have a legitimate need to access it. All access is logged and subject to regular audit.
• Two-Factor Authentication: 77hp supports two-factor authentication for player accounts to provide an additional layer of protection against unauthorized access.
• Fraud Monitoring: Our platform employs real-time fraud detection systems that monitor for suspicious activity, unusual login patterns, and potentially fraudulent transactions.
• Regular Security Audits: 77hp conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses in our systems.
• Staff Training: All 77hp personnel who handle personal data receive regular training on data protection obligations and security best practices.

While 77hp takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 77hp will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

10. Children's Privacy

The 77hp platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. 77hp does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the 77hp registration process, and we reserve the right to request additional proof of age at any time.

If 77hp becomes aware that personal data has been collected from a person under the age of 21, we will immediately terminate the relevant account, return any deposited funds to the payment source, and securely delete all associated personal data. If you believe that a minor has registered an account on the 77hp platform, please contact our support team immediately.

11. Changes to This Privacy Policy

77hp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered players by email or through a prominent notice on the platform, and we will update the "Last Updated" date at the top of this page.

Your continued use of the 77hp platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how 77hp protects your personal data. If you do not agree with any changes to this Policy, you should cease using the platform and may close your account in accordance with the Terms & Conditions.

12. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77hp handles your personal data, please contact our Data Privacy Officer through the following channels:

• Email: support@77hp.app
• Live Chat: Available 24/7 through the 77hp platform
• Response Time: We aim to respond to all data privacy inquiries within 30 days of receipt.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.